2) Work Modes

• Remote‑First: Default for eligible roles. Office visits for onboarding, team offsites, client meetings, or critical work.
• Hybrid: Mix of remote and office days as agreed with manager.
• On‑Site/Field: Roles requiring presence (client demos, facilities) follow separate rosters.

Eligibility

• Role permits independent work with secure access to systems.
• Employee has a distraction‑free workspace and reliable internet.
• Meets performance expectations for two consecutive cycles.
• Completes security training & signs the Remote Work & Data Protection Addendum.

3) Work Hours & Attendance

• Core Hours (IST): 9:30 AM – 6:30 PM, Monday to Saturday.
• Breaks: 60 minutes total, typically 1:30–2:00 PM lunch. Employees are allowed two short breaks of 15 minutes each during the workday. Break timings may be adjusted with prior approval from the reporting manager.
• Attendance: Record daily via company system (web/app). Late/early rules per team SOP.
• Overtime/Shift work: Pre‑approved only; recorded in the system for payroll accuracy.

Availability

• Respond to internal messages within 15-30 minutes during core hours.
• Set status when away & keep calendars updated.
• Share weekly availability and holidays in the team board.

4) Communication Standards

• Use approved tools for chat, tickets, meetings, and files (e.g., Slack/Microsoft Teams, Jira, Google Workspace).
• Prefer async updates; reserve meetings for decisions. Send daily stand‑ups and weekly summaries.
• All customer data must remain in approved systems — not personal drives or messaging apps.

Documentation

• Maintain task boards and OKRs; link PRDs/specs to tasks.
• Record meeting decisions in the project space within 24 hours.

5) Security & Privacy

• Device Security: Company‑approved OS, full‑disk encryption, auto‑lock ≤ 5 minutes, antivirus enabled.
• Access: VPN where required, MFA on all company accounts, unique strong passwords via password manager.
• Data Handling: Classify data; restrict export; sanitize customer PII in demos; follow least‑privilege access.
• Environment: Avoid public Wi‑Fi. If unavoidable, use VPN; never discuss confidential topics in public areas.

Monitoring & Compliance

Vrcyn may review system logs and productivity tooling for legitimate purposes (security, compliance, and operational visibility). Any monitoring will comply with applicable laws and be proportionate to business needs.

• Install only approved software on company devices.
• Report lost/stolen devices or suspected breaches within 1 hour to security@vrcyn.co.in.

6) Workspace & Internet

• Quiet, private space with ergonomically safe desk & chair.
• Primary internet ≥ 50 Mbps with backup (secondary broadband or 4G/5G hotspot).
• Power backup recommended for roles with real‑time commitments (Support/Sales).

Health & Ergonomics

• Follow 20‑20‑20 rule for eyes; stretch hourly.
• Use external keyboard/mouse and monitor where possible.

7) Equipment & Reimbursements

• Company may provide laptop and essential peripherals. Assets remain Vrcyn property.
• Monthly reimbursement (as per grade) for internet/phone upon submission of bills.
• Hardware purchases must have prior written approval.

Travel & Office Access

• Pre‑approved travel for client/on‑site work is reimbursed per Travel Policy.
• Remote employees may book hot desks when visiting office (subject to availability).

8) Leave & Time Off

• Apply via Leave Management before taking time off; emergencies must be reported ASAP to the manager.
• Local public holidays follow the official company calendar for the employee’s region.
• Half‑day rules: Morning half‑day ends at 1:30 PM; Afternoon half‑day starts at 2:00 PM unless team SOP differs.

Attendance Exceptions

• Network/power failures: Notify manager immediately and log exception in the system.
• Medical or family emergencies: inform HR; documentation may be requested.

9) Performance & KPIs

• Quarterly OKRs for each role; weekly progress updates in the project space.
• Output‑based evaluation: shipped features, closed tickets, qualified leads, turnaround times, revenue targets, CSAT, etc.
• Performance support plan if targets are repeatedly missed; outstanding performance earns flexible perks.

Information Flow

• All documents live in shared drives with version history.
• Client communications must be mirrored in CRM or helpdesk.

10) Meetings & Collaboration

• Default to 25/50‑minute slots; circulate agenda in advance; end with decisions & owners.
• Camera‑on encouraged for small groups; recordings stored in the team drive when appropriate.
• Respect quiet hours outside core time unless on‑call or pre‑agreed.

Client & Vendor Interaction

• Follow NDAs and data‑sharing agreements strictly.
• Use company email & tools for all external communications.

11) Onboarding & Training

• Remote onboarding includes device setup, security briefing, tool access, and 3‑5‑7 day plan.
• Mandatory annual refreshers: security, privacy, code of conduct, and role‑specific certification.

Offboarding

• Revoke access on the last working day; return assets within 3 business days.
• Transfer of knowledge and documentation before separation.

12) Well‑being & Conduct

• Remote environment must remain professional and harassment‑free.
• Use inclusive language; respect time zones when collaborating internationally.
• Company‑sponsored wellness sessions are available quarterly.

Conflict of Interest

• Declare any secondary employment or freelance work in advance.
• Company time and assets must not be used for outside work.

13) Compliance, Violations & Exceptions

• Breaches of security or policy may lead to corrective action up to termination subject to employment terms.
• Exceptions require written approval from Department Head and HR.
• Policy will be updated as laws/regulations change.

Contacts

• HR: hr@vrcyn.co.in
• IT Helpdesk: it@vrcyn.co.in
• Security: security@vrcyn.co.in